Assist Support

 

 This page includes answers to some of the most common questions about Assist and it includes resolutions to known problems with the software:

How to... questions

  1. What is the quickest way to write a single detailed session plan?
  2. What is the quickest way to start writing a programme in @ssist Trainer?
  3. How do I install @ssist Trainer on a laptop which can only accommodate a CD drive or an A: drive but not both together?
  4. My laptop/PC doesn't have a floppy disk drive at all. How can I install @ssist?
  5. Will Assist work on Windows7?

Known problems

  1. Problem. When I try to print @ssist Trainer crashes with a "This program has caused an illegal operation" message.
  2. Problem. The Print option on the File menu is not available.
  3. Problem. When I try to import a programme template from the Fundamental Strength ToolBox I get a message telling me that the import operation failed.
  4. Problem. When I try to enter a date into @ssist Trainer, it won't let me put in a year after 2001 - it always turns it into 1900 and something.
  5. Problem. I have upgraded to Windows Vista or installed Assist Trainer onto Windows Vista and now when I try to run the program I get an error message and it doesn't work.

 


Q. What is the quickest way to write a single detailed session plan in @ssist Trainer?

A. If all you want is a single detailed session plan, not part of a programme, click on the Edit menu, then choose Templates. Click on the Sessions tab and off you go! If your plan is a good one, why not give it a description and save it. This saves it as a session template and you can then recall it anytime.

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Q. What is the quickest way to start writing a programme in @ssist Trainer?

A. If you don't want to bother with entering all the client records and profile information, and you simply want to get into writing a programme, you can get started on it very quickly by simply following these steps:

  1. Select a client folder and click on New Client
  2. Enter a display name for the client and click Next
  3. Click Next again (no need to enter any details - these can be added later)
  4. Choose between a periodised or simple day-by-day programme and enter a title for the programme. Select the length of the programme if you wish (you can change it later so why not just accept the default 4 weeks). Click Next.
  5. Uncheck the tick box called 'Show client properties...' and click Finish

That's it! You are now into your new programme and ready to set your creative juices to work.

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Q. How do I install @ssist Trainer on a laptop which can only accommodate a CD drive or an A: drive but not both together?

A. To install a fully licensed version of @ssist Trainer, the Product License Disk must be inserted into the A: drive. On some laptops, there is only a single port which can hold either a CD drive or an A: drive. As the @ssist Trainer software is provided on a CD ROM, this makes installation of the fully licensed software impossible from the CD ROM.

To get around the problem you need to copy the installation software from the CD onto the hard disk so that it can run it from there, thus removing the dependency on needing the CD drive installed. This then allows you to have the A: drive installed while you carry out the installation.

To install @ssist Trainer on your laptop please follow these instructions:

  1. If necessary, install Internet Explorer 4 from the CD ROM as described in the  manual. This does not need the License Disk in drive A:

  2. Once IE4 is installed, Exit from the setup programme.

  3. Start Windows Explorer and copy from the CD, the @ssist Trainer folder (and its contents) onto your laptop's hard disk (you will need about 25 megabytes free on the drive).

  4. Remove the CD drive and insert your A: drive. Put the Product License Disk into the A: drive.

  5. Go back to Windows Explorer, double click the file called Setup.exe which is in the @ssist Trainer folder you have just copied onto your hard drive.

  6. Follow the instructions as normal to install the software.

  7. When finished, you can remove the @ssist Trainer folder from your hard drive.

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Q. My laptop/PC doesn't have a floppy disk drive at all. How can I install @ssist?

A. The @ssist installation procedure requires the Product LIcense Floppy disk (provided when you purchase @ssist) to be inserted into a floppy disk drive, visible to the system as the A: drive.

A USB Floppy Disk Drive attached to one of the USB ports in your laptop or PC will normally appear as the A: drive so this will work satisfactorily.

Since the Product License Floppy Disk is only required during the installation - once installed @ssist does not need it - the simplest option is to borrow one from a friend or colleague. If you need to buy one, they are quite inexpensive - around 25 from most PC accessory shops.

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Q. Will Assist work on Windows7?

A. Unfortunately there is no definitive answer to this question at the moment.

Assist uses standard Microsoft technologies so, in theory, there is no reason why it will not run under Windows7 but there have been no tests performed to verify this is the case.

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Problem. When I try to print @ssist Trainer crashes with a "This program has caused an illegal operation" message.

More detail: This problem occurs if you start up @ssist Trainer and try to print directly to the printer without using Print Preview.

Solution: Use Print Preview the first time you want to print something. Once you have done this you will be able to print directly without going through Print Preview. You must use Print Preview the first time whenever you restart @ssist Trainer. 

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Problem. The Print option on the File menu is not available.

More detail: One of the restrictions of @ssist Trainer in demo mode is that printing is disabled. The other main restrictions are that you can only see 1 client in each folder in the client tree and import & export functions are disabled.

Solution: Uninstall the demo version of @ssist Trainer and reinstall, remembering to insert your Product License floppy disk so that the installation program can check and install your full licensed version. 

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Problem. When I try to import a programme template from the Fundamental Strength ToolBox I get a message telling me that the import operation failed.

More detail: This problem occurs if you have Internet Explorer V5 or later installed. The ToolBoxes use components of Internet Explorer to do their work and a change that was made in Internet Explorer V5 has caused this to occur.

Solution: You need to manually import the programme template by following these steps:

  1. Click on a folder in the client tree. This is where the imported programme will be inserted.

  2. Click on Import, then Clients on the File menu

  3. In the 'Select Client Import File' window that appears, navigate to the folder
    C:\Program Files\SUMMIT Directions\Addins\ToolBox\Strength\Samples\Strength Training
    then choose the programme template you are interested in (it is fairly obvious which is which from their names).

  4. Click on the template file you want and then click the Open button.

  5. A new client will be created in the folder you selected in step 1. That client will have a programme which will contain the detailed session plan you imported. Open the detailed plan.

  6. Click on the Store button to save the detailed plan as a template which you can then use in any other client's programme.

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Problem. When I try to enter a date into @ssist Trainer, it won't let me put in a year after 2001 - it always turns it into 1900 and something.

More detail: This problem is caused by a setting in the Windows operating system, not in @ssist at all.

Solution: You need to correct the setting by following these steps:

  1. Click the Start button, choose Settings and then choose Control Panel

  2. Double click the Regional Settings option, or Regional and Language Settings option depending on your Windows version.

  3. If there is a Date tab at the top right click on it and...

    1. Right in the middle of this page is the setting for 'Short Date Style'. You will notice that there are only 2 y's - there should be 4.

    2. Change this setting so that it is dd/MM/yyyy (you might want to check the 'Long Date Style' too, at the bottom, but this doesn't affect @ssist Trainer).

    3. Click OK to close the window.

    4. Restart @ssist Trainer and away you go!

  4. If there is no Date tab...

    1. Make sure the correct country is selected in the drop-down list at the top.

    2. If the short date display half way down is showing only 2 digits for the year, click on the 'Customize' button next to the drop-down list.

    3. Click on the Date tab and change the 'Short Date Style' setting to have 4 y's.

    4. Click on OK and close the Control Panel window.

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Problem. I have upgrade to Windows Vista or installed Assist Trainer onto Windows Vista and now when I try to run the program I get an error message and it doesn't work.

More detail: This problem occurs when you try to start up Assist Trainer. It installs normally but will not run. The problem has been caused by changes in the Windows Vista operating system that introduce stricter security protocols. Many software applications have been affected by similar changes introduced in Vista.

Solution: There is no permanent solution to this although there is a workaround which may enable Assist Trainer to work normally. 

  1. Using My Computer or Windows Explorer, locate the file Assist Trainer.exe which should be in the directory folder at
    C:\Program Files\SUMMIT Directions\Assist Trainer (assuming that you installed Assist in the default location)

  2. Right click on the Assist Trainer.exe file and then click on Properties on the pop-up menu that appears.

  3. Click on the Compatibility tab

  4. Tick the box that says "Run as Admin" and click OK.

This workaround forces the program to run under the privileged Admin account and hence bypasses the additional security measures imposed by Windows Vista.

Note: If you do not have the "Run as Admin" tick box it has been disabled by whoever set up your PC, so this workaround will not be available to you without their help.

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